Problems Faced by Cab Service Users

Cab aggregator service in India quickly picked up the pace back in 2013 and has only seen growth since. Many people have a cab booking app on their phones and are active users as well. Though the sudden growth opened doors to opportunities, it also came with its own set of problems and the passengers had to bear the brunt of it. 

Here is a list of common problems that passengers face on a daily basis and how cab aggregators in India can work towards finding a solution:

Surge pricing– This is the most common complaint amongst passengers. No matter which city you reside in, the surge pricing model affects every passenger who is a regular commuter. This not only makes cab services difficult to afford but can discourage people from using cabs for commute. Some people have no choice but to book rides anyway. 

The solution to this problem is obvious, cab aggregators should consider waiving off surge charges. This will not only help them gain popularity amongst passengers but other people will also turn to their services, considering the reasonable price offering.  

ShopiCab services have built their business model around this solution. No matter what time of the day or how jam-packed it is, no surge charges will be applied to the original fare. 

Safety concerns – Travelling safely is the topmost priority for some of the passengers. Cases of being robbed, verbal abuse and even sexual harassment are reported that instill fear in the general public and they become skeptic about using cabs. To ensure safety, cab aggregators should provide a tracking system and strict monitoring should be done. That will help the cab aggregators gain trust amongst users. 

ShopiCab app has a live tracking system that helps you share your live location with trusted friends and family. The cab’s real-time location will be updated and you can be on the lookout for your loved ones. 

Ride cancellation-  Imagine finally booking a cab after a long waiting period only to receive ride cancellation from the driver. 

The arrival destination is usually not disclosed to the drivers so they often call the customers and cancel if the location is not suitable. Strict rules regarding cancellation policy should be introduced. At ShopiCab, the drivers are required to report to the customer care center before canceling. The ride is canceled only if there is a plausible explanation.  

Behavior of drivers-   Although background checks are conducted before hiring the drivers, it still does not guarantee appropriate behavior. Cab drivers often misuse the platform and take undue advantage of the passengers. Proper training and skill development program can help drivers understand the expectation of this industry. Not only that, but it will also help drivers become confident about their own skills and will directly improve the quality of the services. 

The drivers joining the team of ShopiCabare given extensive training before they are officially on-boarded. This training also has long term benefits as the skills learned during the course of this program will continue to benefit them throughout life.